Terms & Conditions
Our products are made from up-cycled materials unless otherwise stated and may show marks or very slight damage from their previous use. The customer must understand this is part of the up-cycling and handmade process.
Our leather goods are made using new both British and Italian leathers.
Prices of products can be changed appropriately by Orgill Originals at any time. Once purchased the customer will not have to pay any increases should this occur throughout their purchase transaction to delivery. Any new purchase after this will follow the new current price of the time.
Payments are accepted via World Pay, which accepts all major credit and debit cards.
Payments are also accepted via Paypal, you do not need a Paypal account to use this method. You can pay with a credit/debit card without signing up to Paypal.
Full payment is required before any personalised items are made or standard packages are sent.
If you have any issues with payment or postage do not hesitate to get in touch.
If payment is not received within 7 working days of the purchase date Orgill Originals reserves the right to cancel the order.
We currently only deliver within the UK, if you are based outside of the UK and would like to place an order please contact us and we will give you a delivery estimate.
Please see below for individual items lead/delivery times.
The following items are sent via Royal Mail 1st Class - this does not have a tracking number - if you would like to have your parcel tracked please get in touch before placing your order. Estimated dispatch is between 1-3 working days for these items.
- Copper Tokens
- Wood & Copper Quotes
- All small leather items
- Leather Clutch & Tote Bags
The following items are sent via Royal Mail 1st Class Signed For.
- All Leather Bags (excluding Clutch & Tote Bags)
- Paper Roses
- Nature Wall Art & Displays
All made to order leather bags have a 1-2 week lead time before dispatch unless otherwise stated. While we always try to send them out sooner please take this into account when placing your order.
Personalised Paper Roses
All personalised paper roses have a 5-7 working day lead time before dispatch, this may increase for larger orders so please take this into account when placing your order.
Customs & Import Charges
We cannot predict if your order may require customs, tax or import charges once it reaches your country. Any extra payments must be made by the customer. Please check with your local customs office before placing an order.
Returns - Damaged/Faulty
If an item arrives damaged or faulty please contact us within 14 days of receipt with evidence of your purchase order, delivery details and reasoning for return. A full refund or exchange may be offered once the damaged goods have been returned within 28 days of the first appeal. The customer is responsible for return shipping costs.
Returns - Changed your mind?
If you change your mind about a purchase you may return the item within 14 days of your purchase date it as long as the item is in its original, unused condition. This is your 'cooling-off' period. You must contact us providing your purchase order details, item name and your reason for return. Once the item has been returned you will receive a full refund. If the item is not returned in its original condition the buyer is responsible for any loss in value. The buyer is responsible for return shipping costs.
Item did not arrive
Please get in touch if you have any queries about the location of your order. An order cannot be considered 'lost' until the following 10 working days after initial expected delivery date. If this date passes and your order has not arrived you must get in touch.
If we receive a parcel back that has not been claimed the buyer must pay new shipping costs if they wish for the item to be resent.
Additional Policies - Personalised Items
Please be aware that personalised items cannot be returned or exchanged unless they arrive damaged. See above for details on returning damaged goods.
Orgill Originals cannot be held responsible for any spelling mistakes made by the customer when purchasing a personalised item.
Here at Orgill Originals we are more than happy to help you create the perfect personalised item. If our range of personalised products doesn't quite fit the bill or you have a question about them do not hesitate to get in touch and we will work with you one on one to make your perfect gift.
We will only ever use your contact and shipping information to communicate with you about your order or fulfil you order request. We will not share your details with any other third party. We reserve the right to use designs we've created for you to promote items on our social media and website images. If you want to keep your personalised design private please contact us.
The provided information is to be used as guidelines only. Orgill Originals reserves the right to amend these terms and conditions at any time.
Thank you for reading.